Being a security guard entails having a serious face throughout. However, security guards can also be fun and friendly. An effective balance between your customer service skills and effective delivery of your protection duties makes your company’s profile soar. It is important for a security guard to keep this in mind at all times. They are the first and last face that a client sees as they walk in and out of any premises. In this article, we take a look at customer service skills that every private patrol company should employ.
Communicate with People
Communication between employees and clients is very important. You must be able to communicate effectively.
Problem-solving skills are very important for any organization. A client should be able to know that you will do your best to solve their problem.
Put your Customers First
As with any business, the client should always be the first priority.
Listen to your Clients
A security guard must listen actively to the client’s complaints.
A security guard should be able to understand the client’s problem. This understanding must be met with urgency to solve the pending issue.
Make Eye Contact
This is a great way of ensuring your client that they have your attention. Eye contact makes the client feel appreciated and cared for.
Greet your Clients with a smile
One of the best customer service skills is putting on a warm, nice smile. It is crucial that you make your smile sincere.
Offer assistance when needed
Whenever a problem is presented, it is important for a security guard to find a valid solution.
Make Small Talk
Other than remembering people’s names, it is an added advantage to remember the conversations that you have. This memory will help you start conversations on your next encounter.
Find a balance
As earlier mentioned, a security guard should strike a balance between remaining professional and friendly. A security guard’s job might involve a range of situations such as emergencies or confrontations. The guard should be able to prioritize the important duties and avoid distraction.