How To Keep Up With Customer Service When Your Security Business GrowsCameron N.
Most people start security guard companies with two goals in mind. That is, to keep clients and their property safe and to make money while doing it. There gets a time when such firms expand because of good business. However, expansion does not mean that you should neglect customer service in pursuit of more business. On the contrary, the more your company grows, the more crucial customer service will be to your business. So, how do you make sure you retain clients and at the same time grow your security guard company? Let’s look at three ways to accomplish that.
Improve the Quality of Your Guards
What this means is that you need to retain the quality of the guards you hire as well as improve the quality of your current service. As your customer base grows, so will their expectations of you, so own up to it.
Keep your security guards on their toes during each private patrol by making rounds at unexpected times. When you surprise a security guard during a private patrol, you are more likely to accurately assess their professionalism while on site. Random inspections also show you what needs changing as far as your employees are concerned, not to mention increase your clients’ confidence in your company.
Use Quality Supervisory Systems
You cannot always be there to supervise a security guard. That’s where a good supervisory system comes in. At Guardso, we offer a state-of-the-art supervision system. Our software not only allows you to track whether or not your guards go on preventative patrols but also where they were at each given moment. With these measures in place, customer service should not be an issue for you even as your business grows.