How To Keep Up With Customer Service When Your Security Business Grows

customer service

How To Keep Up With Customer Service When Your Security Business Grows

Most people start security guard companies with two goals in mind. That is, to keep clients and their property safe and to make money while doing it. There gets a time when such firms expand because of good business. However, expansion does not mean that you should neglect customer service in pursuit of more business. On the contrary, the more your company grows, the more crucial customer service will be to your business. So, how do you make sure you retain clients and at the same time grow your security guard company? Let’s look at three ways to accomplish that.

Improve the Quality of Your Guards

What this means is that you need to retain the quality of the guards you hire as well as improve the quality of your current service. As your customer base grows, so will their expectations of you, so own up to it.

Hire the right guards. Verify their qualifications. Assess how well they work under different conditions. And don’t forget to give them further security training.

Make Random Inspections

Keep your security guards on their toes during each private patrol by making rounds at unexpected times. When you surprise a security guard during a private patrol, you are more likely to accurately assess their professionalism while on site. Random inspections also show you what needs changing as far as your employees are concerned, not to mention increase your clients’ confidence in your company.

Use Quality Supervisory Systems

You cannot always be there to supervise a security guard. That’s where a good supervisory system comes in. At Guardso, we offer a state-of-the-art supervision system. Our software not only allows you to track whether or not your guards go on preventative patrols but also where they were at each given moment. With these measures in place, customer service should not be an issue for you even as your business grows.

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Comments (6)

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    Kendal Smith Reply

    I have been following your blog for quite some time now. I am pretty impressed by the features it offer. Will give it a try for sure.

    January 31, 2018 at 11:01 am
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    James Smith Reply

    In my opinion it is very important to use a good security patrol solution. The clients judge a business by the tech they choose to use plus it makes it easier for all parties to cooperate and collaborate.

    February 7, 2018 at 7:48 am
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    Rebecca Smith Reply

    Well as they say, “word of mouth is the best marketing strategy” More satisfied customers mean more recommendations and more business.

    February 8, 2018 at 9:16 am
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    James Jones Reply

    Hi Cameron! A really informative post that is. I have been doing some research on the supervisory systems aka guard tour system but don’t you think they can cost an arm and a for small business which say has 5-10 guards. Wouldn’t it be a better option to manage them manually? What do you think.

    March 8, 2018 at 10:35 am
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    Jone Taylor Reply

    Hi Cameron, insightful article there. I would like to add something here. If the security companies can focus on addressing accountability, and balancing transparency on the level of their security staff and clients, will make sure that the business keeps growing.

    March 12, 2018 at 10:10 am
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    Lee Lewis Reply

    It’s absolutely true that one cannot always be there to supervise a security guard. That’s where a good supervisory system comes in. Guardso has lived up to those expectations, even the ones I didn’t expect it to be good enough for.

    June 29, 2018 at 8:29 am

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