How to Keep your Security Guards Accountable?Cameron N.
Accountability is a vital component in the security sector. Without it, security providers cannot deliver the services people need from them. Accountability will help you get better performance out of guards as your employees and your protectors. Managers and operators in security firms need to instill the principles of accountability within the guard teams. The rewards you will get are definitely worth the effort.
Train your guards to do their jobs the way you want them to perform. Make sure they have the proper qualifications and training required to respond to situations. Make sure they remain alerted while guarding people and property. Make use of systems that require them to file reports at the end of their shifts. When training is emphasized, it sets the bar for accountability because the guards will have the tools and skills to do what is expected of them.
Assist Your Employees
Help them do their jobs by providing the tools and information they need to perform. Use frequent performance reviews to identify and correct actions and incidents. Also, take into consideration the customer’s feedback. Their views and suggestions on the ways the security guards can enhance their skills are vital.
Be sure to hold yourself accountable. If there’s a failure, it’s your failure too. As such, the boss needs to look evaluate his actions and determine if they contribute to a culture of accountability and high standards. If you find that your actions are lax know that you are also contributing to the failure of the team.
Emphasizing on the need of the guards to work as a team can have a significant impact on a security guard’s morale and commitment to excellence. The result will be a long-term improvement in the quality of the services the company offers.
Become a Leader
Be an example to your employees. Interact with them as they work and show them the high standards they need to aspire to. Try and be a figure head that depicts the right behaviors and actions they should follow. This will set for them a bar to live by and aspire to reach. Help them adopt these values to their daily routines.
Celebrate the Wins
Was the burglary stopped? The tenant of a building under your firm’s protection was saved from a band of muggers? Celebrate these small victories and applaud the guard’s achievements at any and all opportunities. This goes a long way towards boosting their morale and showing guards that their efforts are appreciated and recognized. In addition to reinforcing accountability, positive reinforcement creates loyalty and leaders that the company can depend on.
Everyone starts as an inexperienced guard before turning into an expert. Spending time with the guards will help you discover the recruit’s potential. It’ll also help you identify the guards that need more training and those that need to be recognized. By getting to know the guards, it is possible to identify areas for growth and develop individualized solutions that can help them reach their full potential.