Customer Service

Private Security Companies

My Client Has Switched 5 Private Security Companies. How I Made Him Stay.

A client leaving a business in the first place is a complicated subject. But, when that same client switches 5 other private security companies, there must a reason good enough to do that. Often such behaviour of a client depending on the nature of the business can leave a devastating impact on the private security companies. But, if that courtship is managed appropriately, there is no way you can lose your valuable clients. They are the lifeblood of the private [...]

Security Guard System

Can Security Guard System Help You Avoid Client Lawsuits?

The ultimate responsibility of every private patrol company owner is to do everything in power to limit risks in order to keep the business running smoothly. But, the reality is that lawsuit, or even the threat of a lawsuit is inevitable. So, how does one go about safeguarding oneself against client lawsuits? Security guard system is one answer that not many know can be utilized to their advantage. Truth be told, you’ll be surprised to know that a security [...]

Security Guard Patrol System

How To Use A Security Guard Patrol System To Improve Your Customer Experience Strategy​

Customers are the ultimate judge of the quality of service you provide, be it in any industry. But did you ever stop for a moment to wonder, how exactly are those conclusions drawn? Don’t be surprised if we tell you, it’s all about the experience you, your management, your security guard patrol system as well as the security guards have provided them right from the first point of contact. Companies today have realized this fact and are therefore using [...]

Security Patrol Companies

Important Factors For Security Patrol Companies To Investigate Bad Customer Service

Customer service, in today’s competitive market, is an essential factor in nurturing customer loyalty. Everyone’s aware of how a single interaction between the customer and the company is capable of making or breaking their relationship? Yet, a lot of security patrol companies do not begin to acknowledge, monitor, measure or manage the process until it gets too late. Unlike others, if you are struggling with bad customer service despite all your efforts, consider investigating the following factors to help [...]

Guard tour client portal

Guard Tour Client Portal: A Unique Way To Revamp Your Bond With The Clients

Do you know, what’s the most challenging thing for a business to achieve in the long term? Loyal clients! That’s right. They unarguably are one of the most significant factors for starting as well as sustaining a successful business. The more successful you are at building stronger bonds with them, the chances of you being more affluent increase by several folds. Thankfully, guard tour client portal as a significant part of the guard patrol solution helps to overcome this [...]

How To Deal With Demanding Clients Using Active Guard Patrol System

As the competition gets tough and the struggle to retain clients for longer periods of time intensifies, a major burden falls on the quality of customer service your private patrol firm is providing. Often the security guards find themselves at the helm of customer service on site when dealing directly with them is certain. Not more than often, security guards may encounter clients that are difficult. The way the guard handles these clients is enough to create or break the [...]

5 Amazing Ways For A Private Patrol Company To Wow Their Clients

All businesses work their best to gain clients, but for the small business owners, the journey to an actual paying client often tends to be a tough one. But, what’s tougher with so much competition in the industry for a private patrol company is client loyalty. So, when the competition goes knocking on your client’s doors, how will you make sure your clients stay your clients? In such scenarios, it all goes beyond just caring for your clients – smart [...]

private security firms

Preventative Patrols, What Are They And Why Private Security Firms Need To Make Them A Priority?

Of all the roles that a security guard plays, preventative patrols are perhaps the most important. But what is a preventative or private patrol? Why is essential to keeping clients’ sites safe? These are some of the questions that we will be tackling in this feature. So, first things first, what is a preventative patrol? Private security firms, have to ensure that the property under guard remains safe. That includes guards making rounds through the property to ensure that there are [...]

customer service

How To Keep Up With Customer Service When Your Security Business Grows

Most people start security guard companies with two goals in mind. That is, to keep clients and their property safe and to make money while doing it. There gets a time when such firms expand because of good business. However, expansion does not mean that you should neglect customer service in pursuit of more business. On the contrary, the more your company grows, the more crucial customer service will be to your business. So, how do you make sure [...]

security guard companies

Five Reasons Clients No Longer Want Paper Reports From Security Guard Companies

Guardso has rapidly become the number one leading security guard app in the industry. Through its various features, it has brought efficiency to security guard companies in many ways. One of the features included is the online reporting. This allows guards to easily share reports with their supervisors and eventually with their clients. The types of reports submitted are incident reports, dialysis activity reports, task reports amongst others. With the increasing efficiency of the system, clients are no longer [...]

security guard management system

How to Retain Your Customers for Longer Periods of Time by Improving Security Guard Management System

By Improving Security Guard Management System Can Bring New Customer Also. It is always a big deal to bring new customers  into your security service business by improving your security guard management system. It only means that your company is gaining popularity and preference to others also offering the service. However, an even more important thing is retaining your clients for longer periods. Therefore, you need to know how to provide your clients with whatever it takes to keep them [...]

security guard monitoring system

How to Win More Clients by Offering Security Guard Monitoring System

Security Guard Monitoring System – Manage Your Guards Real Time‎ Security Guard Monitoring System can bring more Client Easily. In this digital age and time, the biggest challenge facing majority security guard companies and agencies is marketing and popularity among people. Some companies barely survive in this competitive market. You, however, do not need to fall victim to this mishap because now, you can incorporate one of the most elaborate security guard software programs booming in the market. Clients are [...]