Customer Service

private patrol guards

How To Screen Private Patrol Guards For A Cultural Fit?

Hiring is one of the most critical & challenging aspects of running a successful business. Reason being resumes, cover letters, and online profiles only provide critical information covering education, skills, and background. Well, that’s clearly not enough because skills can be taught on job & knowledge can be gained over time. What matters is the ability of private patrol guards to fit into an organization’s culture. It requires a mindset that’s willing to learn, adjust, and even figure out a [...]

Security Patrols

Preventive Security Patrols, What Are They & Why Are They Crucial?

Of all the roles that security guards play, the role of conducting preventive security patrols are perhaps the most important. But what are preventive or private security patrols? Why are they essential to keeping client sites safe & secure? These are some of the questions that we will be tackling in this blog post. Are you ready to get some answers? Let’s get started. So, First Things First, What Are Preventive Security Patrols? Private security firms have to ensure that the property [...]

security guard services

How To Boost Client Service When Security Service Company Starts

Most people start a security service company with two goals in mind. That is, to keep the clients & their property safe as well as to make money while doing it. There comes a time when such security service companies expand because of good business. However, expansion does not mean that you should neglect client service in pursuit of more business. On the contrary, the more your security service company grows, the more crucial client service becomes to your business. [...]

Customer Service

How To Choose The Right Customer Service For Your Private Security Company?

Quality customer service is one of the most crucial components of any private security company. Isn’t it? It can either make or break your company’s reputation. In fact, it is one of the best ways to impress first-time security service buyers. Which is why to provide the best customer service to your customers, you should first be aware of the types that can be incorporated into your private security company. If you aren’t aware of what they are, then here’s [...]

customer-service-standards

Strategies You Got Know To Enhance Your Customer Service Standards

Customers are the core of every security guard business. Correct, isn’t it? Which is why extra measures should be taken to ensure they receive quality security services for which they are willing to pay for hefty. Therefore, they should always be your top priority. Happy customers build credibility who are more likely to recommend services. If you want them to like you, you will need to deliver the best customer experience. To make that possible, you will need to set [...]

client portal dashboard

Guard Tour Client Portal: An Effective Way To Enhance Customer Service

A guard tour client portal integrated into your guard tour system can be one of the best features available for you to enhance customer service in a foolproof way. Don’t believe us? Today, that’s what we are here to talk about briefly. To help you understand how a guard tour client portal is the key to a lot of your customer service troubles and also a great way to impress your first-time security service buyer. So, without much ado let’s [...]

Guardso Guard Tour System

How Helping Security Guards On Patrol Can Also Help Your Customers?

Running a successful security guard business means achieving your vision and your mission in order to meet your customer’s expectations. Right, isn’t it? But, are you sure it’s just that and not even a bit about your security guards on patrol doing their job? Well, if you say yes, you’ll need to reconsider it and understand the fact that successful business comes not only from having happy customers but also happy employees. And that’s what we are here to discuss, [...]

guardso-5.0

How To Exceed New Client Expectations Using Guardso 5.0?

Can Guardso 5.0 really help exceed your new client expectations? Well, to be honest, that ultimately depends on their needs, doesn’t it? And for that, one should first of all be aware of what they need. So, you can invest the same amount of time, energy, and commitment put into building the business from scratch. To do just that, there is no better way than efficiently managing their expectations from start to finish. When you deliver services that exceed their expectations, it [...]

security-service

How To Impress Your First-Time Security Service Buyers?

First-time buyers are a brand new opportunity for your security service company to go above-and-beyond to wow them. To turn those new buyers into raving fans so that not only do they refer new clients to you but can help you to reinforce your reputation over others. How? Well, it doesn’t take that many efforts if you’re on the right track. All it requires is a little understanding of their needs & wants and the perfect guard tour system to [...]

visitor-management-software

How Visitor Management System Can Help You Improve Customer Service

There are a number of organizations that still use pen and paper to document visitor details. But then are also those who have set themselves free from the clutch of traditional approaches. Visitor management system as we all know it today is digitalizing this process in a way one could have never fathomed. Improving customer service is its yet another perk that’s quite underrated. So, here we are to explore this not often traversed territory. If you’re excited much, then [...]

private-patrol

How To Regain Customer Trust To Revive Your Private Patrol Business?

Loyal customers are the reasons why businesses thrive. Losing them can turn into a costly affair. But, keeping them is also not an easy task. It requires consistently meeting and exceeding customer expectations. But, in a private patrol business, what’s even tougher is regaining the trust of a loyal customer. Don’t let the situation get to that point where you have to find ways to make it alright. Initially work to reduce as well as eliminate dissatisfaction among your customers. [...]

Guard Patrol System

Do You Want To Boost Your Guards Customer Service Skills? Use Guard Patrol System!

Customer service skills aren’t just meant for every support employee to wow the customers that they interact with on a daily basis. They are also essential for all those employees interacting with customers in one way or the other. Take a closer look at the job a security guard entails, and you’ll realize, he is no different. So, what is it that you can do to boost their effective customer service skills? We’ll say, try a guard patrol system. [...]